Before, during and after a mission

What to do before, during and after a mission

• What if the older person appears not to be home?

  If no one is answering the door, try knocking again - sometimes people take a bit of time to answer the door or they may be out of earshot. Allow up to 10 minutes for them to answer the door and look ...

• What if you arrive at the mission and the older person no longer wants help?

  Someone from GoodGym Central or from the referring organisation will have confirmed the task a day or two beforehand. However, people have the right to change their mind about help or they may have fo...

• What if bad weather prevents me from getting to a task or would make a task dangerous?

  We expect missions to go ahead regardless of the weather wherever this would be safe and possible to complete. If the weather is very poor to the point the task is unlikely to be safe or completed the...

• What if the older person seems confused about who you are and why you are there?

  Explain to them what GoodGym is and the task that you have been asked to do. We always advise you wear your GoodGym t-shirt, and introduce yourself using your first name (which they will have been mad...

• What if task organiser/person providing access is not there?

  Not all tasks will involve the older person being at home. Sometimes there is a need for a professional or a neighbour to provide access. We ask if you can stay for 10 minutes and try to contact them ...

• What if there are no tools needed for the task?

  GoodGym asks for confirmation from referrers that the tools required for the task are available. Please leave the task, and explain to the older person that tools are required and GoodGym does not pro...

• What do I tell an older person if they want/need another mission?

  Missions are clearly explained to an older person as one-off practical tasks. There maybe situations in the home or garden that will require numerous visits or maintenance, in these situations GoodGym...

• What if you are concerned about anything at a task?

  If there is an immediate risk then call 999. In non-emergencies that require urgent medical advice, dial 111 for NHS 24. For Police, you can call 101 for non-emergencies. If there is something that ca...

• The older person is lonely and would benefit from company - can they be a coach?

  No. Please do not promise that an older person can become a coach. Coach runs are set up in a very different way from missions. The older person will not be able to self-refer to GoodGym as we work ex...

• What should I do if I feel uncomfortable during a mission?

  If you feel uncomfortable at any point in the mission then feel free to leave. If you are with other mission runners, please discuss this with them and agree to leave together. Let GoodGym know what h...